.Insurance policy agents are actually making use of artificial intelligence, however what devices specifically?Lisa Gobber, Nationwide's P&C director of sales, talked with Digital Insurance policy about just how insurance policy agents are actually interacting with numerous AI modern technologies. " They're thinking about which of their service providers are actually acquiring certainly not only the technology yet the knowledge management as well as instruction help. They normally aim to places like the supplier that they use for their agency control device or even their customer relationship monitoring system," Gobber pointed out. "They're looking for something cohesive or even corresponding from an instruction pathway and also an embracement viewpoint." Digital Insurance policy reached out through e-mail to insurance substances and also firms to find out what AI resources they're using. The in black and white actions have been lightly edited for clarity..